At Myesroo, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
1. Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, in the same condition you received it
- The item must be in its original packaging
- You must provide a receipt or proof of purchase
Certain items are non-returnable, including:
- Personal care items
- Perishable goods
- Items marked as Final Sale
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status.
If approved:
- Your refund will be processed to your original payment method
- It may take 5–10 business days for the amount to reflect in your account
3. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider (processing times may vary)
If you’ve done all of this and still haven’t received your refund, contact us at:
support@myesroo.com
4. Exchanges
We only replace items if they are:
- Defective
- Damaged
If you need an exchange, email us at support@myesroo.com with photos of the issue.
5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If you receive a refund, the cost of return shipping may be deducted
6. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide clear photos or videos as proof
We will arrange a replacement or full refund at no extra cost.
7. Order Cancellations
- Orders can be canceled within 12 hours of placing them
- Once processed or shipped, cancellations are no longer possible
8. Contact Us
If you have any questions about our Returns & Refunds Policy, contact us:
📧 Email: support@myesroo.com